| Navantis Inc. of Toronto, Ontario, Canada, won the Gold Stevie® Award for Best New Business Intelligence Solution in the new product awards categories of the 2013 Stevie Awards for Sales & Customer Service, the world's top honors for business development, sales, contact center, and customer service professionals. The competition also features categories that recognize new products and services used by these professionals. (Entries to the 2014 edition are now being accepted - learn more here.) Here we look at how Navantis has partnered with NBC News to advance online learning technologies. It’s 3:00AM in the morning. A college student has a paper due at 9:00AM. In a remote farming community, a grade ten student is studying for an exam and struggling to download a required video assignment. Long after putting her own children to bed, a public school teacher is completing her lesson plan. All of these scenarios are real and all of these people expect the NBC Learn website to be available at any time of the day or night to help them meet their professional and classroom commitments. NBC Learn is the educational arm of NBC News and is dedicated to making historic stories, images, and primary source documents available on-demand to teachers, students, and parents by providing access to more than 14,000 stories from the NBC News archives—one of the largest news archives in the world, with records dating back to the 1920s. A State-of-the-Art Call Center NBC Learn’s hundreds of thousands of clients—teachers, students, and parents—rely on being able to access the website from a PC, MAC, or iPad, at school or at home, 24/7. They expect a site that is always available and with technical support that is always on. Providing high-quality technical support around the clock and being able to solve every kind of issue facing every type of user was a challenge. Realizing they couldn’t do it alone, NBC Learn turned to the expert technical Call Center team at Navantis for help. | 
They were selling these distinctive cashmere wraps via a company website. Niamh Barker, its founder and managing director, managed the business from a spare room in her home, working around her busy family life (she has two children and four stepchildren). Juggling work and family life was highly challenging but Barker still managed to succeed. In addition to the Stevie she also won the Luxury Gift of the Year Award in the UK for her cashmere travel wraps just prior to earning her Stevie.
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